The portal supports consistent execution, accountability, and operational efficiency across the portfolio by providing teams with a single location to access the information they need to manage day-to-day operations effectively.
Key Areas Included
- Policies and procedures to support consistent and compliant operations
- Property management guidelines & standard operating processes
- Claims and incident procedures
- Workplace standards, responsibilities, and conduct
- Forms, resources, and reference materials
- Housing eligibility, guidelines, responsibilities, and expectations
RSM Resource Center
Procedures Manual
Standardized guidelines, workflows, and best practices for consistent property-level operations
Employee Handbook
Our guide to workplace policies, expectations, benefits, and the values that shape the RSM team
Employee Policies
Employee Housing Policy
Guidelines and expectations for employee housing across RSM properties
Variable Pay & Commission Policy
Guidelines governing incentive structures, performance criteria, leasing commissions, and milestone bonuses
Benefits Enrollment Instructions
Overview of healthcare, dental, vision, life insurance, retirement benefits, and step-by-step enrollment procedures
Resources & Safety Protocols
Employee Forms
Standard HR forms for tax withholdings, 401(k) updates, direct deposit, and personal information changes
Accident / Incident Report
Forms for documentation of property damage, injuries, and operational incidents occurring at managed properties
Emergency Preparedness
Safety guidelines, property evacuation procedures, and 24-hour emergency escalation protocols
Emergency & Corporate Contacts
Key regional and corporate contacts for urgent facility issues, safety incidents, and after-hours emergencies
Corporate Hotline
Confidential route to escalate unresolved grievances, discrimination, harassment, or policy violations to executive leadership
The goal of this portal is to standardize processes, improve communication, reduce operational gaps, and ensure consistent execution across all Rise Select-managed properties.